As the youngest of 5 children born to hard-working parents in Iowa, Dew started working at the age of 8. He has since been a hard-working and honest guy, determined to get the job done reasonably and right! After spending 6 years as a Weapons Specialist in the Iowa National Guard, he became co-owner of a local appliance sales-and-service business in the mid ‘90’s and really enjoyed what he was doing until losing his lease on the store he helped run. Since then, Dew has worked for a couple different companies while raising a family of 3 (including a 1st grandchild!) with his wife, Nicole. Dew spends some of his free time as a Scoutmaster of one of the local Boy Scout Troops in Council Bluffs. As an Eagle Scout himself, he has helped his sons through scouting over the years and proudly acknowledged the oldest son becoming an Eagle Scout in 2012! The youngest son is on track to become Eagle in the next year! Our daughter, the oldest of the kids, was in Girl Scouts and Venturing then became a Marine – HOORAH! You could say scouting runs in the family!
Over the years Dew has come to realize customers are happiest when they can get appliance repair service at an economical cost. He saw over the years that the companies he worked for overcharged customers …all to cover huge advertising expenses….some in excess of $80,000 per year! As a result, the customer is paying two to three times the rate a service call actually should cost. We all know what we could do with that extra moolah!
He also realized that customers needed the dependability of having their appliances up and running in a jiffy without unnecessary or repeated appointments! A lot of companies promise trained technicians but, surprisingly, there are some out there with little to no training! This can also prove to cost the customer more if the tech doesn’t repair something correctly (which can cause more repairs and expenses, or worse yet – damage to their home), not to mention the aggravation of not having that particular appliance to use for who knows how long!
Dew’s goal in life and work has always been the same – answer all the questions and if the answer isn’t readily available, find it. He also believes in helping a customer understand how to maintain their appliance(s) so they can save money by not having to rely on a service technician for basic issues…sometimes he can walk you through a minor problem on the phone!
His sole approach to starting this business is keeping the customer in mind. Without you, there would not be a need for him and his expertise. His aim is quality work at a reasonable rate while at the same time using word of mouth and free-to-minimal cost advertising as a way to keep his customers from “paying for it”. He saw a need to provide appliance service that was affordable and dependable…from that vision Dew’s Appliance Service, LLC was created along with the motto Dependable*Economical*With-a*Smile!!
With over 23 years of experience in the appliance repair field, there isn’t much Dew hasn’t seen, so you can feel confident he’s your man to get the job done – affordably and dependably!
We are based in Council Bluffs, IA, but our service area includes:
- IOWA – Council Bluffs, Crescent, Glenwood, Pacific Junction
- NEBRASKA – Bellevue, Bennington, Gretna, LaVista, Omaha, Papillion, Ralston, Elkhorn